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Free, publicly-accessible full text available July 2, 2026
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Luckheenarain, N; Van_Osch, W; Coursaris, CK (, Association for Information Systems)AI tools have proliferated in workplace settings to support various tasks. The extent and nature of their use continue to evolve as new A.I. tools, like generative A.I., disrupt the business landscape. To date, most human-AI collaboration research studies chatbots and their use in customer service settings, thus focusing past investigations on basic one-on-one interactions. However, as organizations are increasingly structured alongside teams, understanding human-AI collaboration to support true collaboration (i.e., between multiple users) and activities that reach beyond customer service settings, appears crucial. Hereto, this paper explores the role of chatbot communication style—human versus machine—and chatbot role—as a passive process facilitator versus an active ideator—in influencing group collaborative creativity in the context of remote teamwork. Expanding our understanding of human-AI collaboration has the potential to generate significant theoretical and practical implications for collaborative and remote work uses of AI tools characteristic of today’s hybrid workplaces.more » « less
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